COMCAST HIGH-SPEED INTERNET FREQUENTLY ASKED QUESTIONS

  • WHAT IS COMCAST HIGH-SPEED INTERNET?
  • Q. How does Comcast High-Speed Internet Work?
    A. Comcast High - Speed Internet is a powerful, multi-faceted transmission device. The terms High - Speed and broadband are very close in meaning. Both are superior and much faster than 56K dialup. They have the capacity for carrying multiple video, voice or data channels. Your connection to the Internet will travel over a High - Speed cable modem and through a fiber-optic cable network. Comcast High - Speed Internet will ensure that your computer is always connected. Your High - Speed cable modem will be the conduit that connects the two.
  • Q. How can I find out if Comcast High – Speed Internet is available in my area?
    A. Use our Service Locator Tool to find out if Comcast High - Speed Internet is available in your area. Just fill in the required fields with your full address and other required information. You can also call a customer service representative at 877-223-8543 Monday through Saturday from 8am to midnight and Sunday 10am to 9pm ET to find out about the latest Comcast High-Speed Internet promotions.
  • Q. Is Comcast High - Speed Internet access compatible with both PC and Mac, and if so, what are the system requirements?
    A. Yes, Comcast High - Speed Internet is compatible with both PC and Mac.Below are the minimum system requirements for each:

    PC Based Computers
    Operating Systems:Windows 2000, XP SP2, Media Center 2005, Vista
    Processor Speed: 300 MHz or higher
    Memory: 256 MB
    Hard Drive Space: 150 MB of available space
    Input Device: CD-ROM
    Ethernet: Recommended
    USB Port: Optional
    Browser: Internet Explorer 6.0 or higher
    Firefox 2.0 or higher

    Mac Based Computers
    Operating Systems: MAC OS 10.4 or higher
    Processor Speed: PowerPC G3, G4, G5 for OS 10.x
    Memory: 256 MB
    Hard Drive Space: 100 MB of available space
    Input Device: CD-ROM
    Ethernet: Recommended
    USB Port: Optional
    Browser: Firefox 2.0 or higher Safari 2.0

  • Q. Is Comcast its own Internet Service Provider (ISP)?
    A. Yes. Comcast is an all-inclusive Internet Service Provider, including unlimited Internet access and email services. There is no need for any other ISP.
  • DISTINGUISHING FEATURES
  • Q. Just how fast is Comcast High - Speed Internet?
    A. Speeds will vary according to different criteria: time of day, computer configuration, cached or non-cached web browsing, network components, user number and traffic in the network. Existing cable subscribers will get speeds up to 12 Mbps and 15Mbps with Comcast PowerBoost™.
  • Q. What are some of the features that set Comcast High - Speed Internet access apart from others?
    A. - Accelerated speed. Speeds up to 7 X faster than DSL and 100 X faster than dial-up.
    - Norton™ Security Suite with virus protection, firewall, privacy tools, and parental controls.
    - Multiple email accounts. Your package will come with 7 free email accounts!
    - The Fan™ — Comcast’s exclusive click-and-play feature gives you instant access to popular news clips, music videos, movie previews, and more.
    - Comcast Photo Center lets you share photos, make slideshows and order prints.
    - Comcast Video Mail for sending personal video messages.
    - Unlimited access to more than a million songs with Rhapsody Radio PLUS.
  • Q. Can I access my Comcast Email When I’m Away From Home?
    A. Yes. Comcast Webmail, which is free for all Comcast High - Speed Internet subscribers, lets you access your Comcast email account from any computer connected to the Internet. Comcast Webmail also includes a personal address book for you to store important contact information.
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  • COMCAST POWERBOOST™
  • Q. I keep hearing about Comcast PowerBoost&trade. What is it?
    A. PowerBoost™ a network technology developed by Comcast which will help you download and upload large files to the Internet faster than ever before. While you are downloading files like video games or movies, Comcast PowerBoost™ literally “boosts” your download speed, up to 15 mbps.
  • Q. How will I know I have experienced the Comcast PowerBoost™ speed enhancement?
    A. Large files including photos, games, music and software will download and upload at a much faster rate. The burst of speed from Comcast PowerBoost™ occurs during the first 10 MB of downloaded files, and the first 5 MB of uploaded files. If it seems that your PowerBoost™ isn’t working properly, try resetting your modem by unplugging it for at least a minute.
  • Q. Does Comcast PowerBoost™ cost extra?
    A. Absolutely not! Comcast PowerBoost™ is available free of charge for all residential Comcast High - Speed Internet subscribers with 6 Mbps and 8 Mbps connections. If you have a subscription with one of these connection speeds, Comcast Powerboost™ is automatically incorporated into your connection. You don’t need to do anything or pay anything extra.
  • Q. How do I order Comcast Powerboost™?
    A. Comcast Powerboost™ is automatically incorporated into your Comcast Internet connection if you have a subscription with a connection speed of 6 or 8 mbps. You don’t need to do anything or pay anything extra.
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  • COMCAST INTERNET SECURITY
  • Q. Can Comcast Internet help me protect my children online?
    A. Yes! Comcast is dedicated to providing children with the safest online environment possible. Comcast Internet offers parental controls that let you monitor and control where and when your children go online and also filter out inappropriate or offensive online content.
  • Q. Can Comcast Internet help me protect my PC from worms, viruses and other intruders?
    A. Yes! Comcast Internet service includes Norton™ Security Suite which helps ensure safer, faster surfing, virus protection and firewall protection that shields your hard drive from worms, hackers and other potentially harmful Internet traffic.
  • Q. Will Comcast Internet protect me from SPAM?
    A. Comcast has more than 10 million high - speed Internet customers, so protecting them from SPAM is of utmost importance. Comcast is an industry leader in SPAM protection and has reduced inbound/outbound SPAM by more than 70% in the last year alone by utilizing the most cutting-edge technology available.
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  • UNINTERRUPTED INTERNET SERVICE
  • Q. Is it possible to watch TV and surf the Internet at the same time?
    A. Yes. Network was engineered specifically to provide this added convenience. The two signals can share the same cable without any cross-interference during simultaneous usage.
  • Q. Can I take calls while using Comcast High - Speed Internet?
    A. Yes. Your Comcast High-Speed Internet signal does interfere with phone usage. Surfing the Internet and talking on the phone at the same time is possible whether you have Comcast Digital Voice® or any other phone service.
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  • COMCAST HIGH-SPEED INTERNET AND DSL
  • Q. What is the difference between Comcast High - Speed Internet and DSL?
    A. - The difference between Comcast High-Speed Internet and DSL is primarily that High-Speed Internet is a full-spectrum broadband solution while the performance and quality of DSL is reliant upon location and limited technology. DSL travels over voice lines while Comcast High-Speed Internet travels over cable. The closer a DSL subscriber is to its Central Office (CO), the better the quality of the connection. Unfortunately, the further away from the CO a subscriber is, the more degradation there will be. This is not an issue with the Comcast network, which has earned a reliability factor of 99%.
    • Additionally, Comcast technicians continue upgrading and creating exciting new amenities, such as The Fan and The Assistant. Online storage, personal email and web space are part of the suite. Special offers from the Comcast Photo Center complement the package. Bonus features include a broadband home page and remote access to email. Customer experience is further advanced with fresh Comcast content and support tools. Comcast customers can order service both online and by telephone.
  • Q. How do the network capacities of DSL and Comcast High - Speed Internet services differ?
    A. Unlike DSL, Comcast High-Speed Internet is not vulnerable to performance degradation, as it is not accessing content on the high-traffic public Internet. Comcast has its own revolutionary network management model designed specifically to avoid those imperfections. Online information centers are connected to regional data centers through Comcast’s enhanced High-Speed network. Data reaches surfers - traveling from regional to local neighborhood hubs. The Comcast network optimizes data through cached websites, which is the key in eliminating performance degradation. With Comcast High-Speed Internet, there is no battling for Local ISP connections and no bandwidth pooling.
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  • COMCAST HIGH-SPEED INTERNET AND COMCAST CABLE TELEVISION
  • Q. Should the computer and television be within close range of each other?
    A. You don’t have to have your computer and television in close proximity. They can be located anywhere in your house.
  • Q. Can I get Comcast High - Speed Internet without cable TV hooked up?
    A. Yes. You can order Comcast High - Speed Internet even when you do not subscribe to Comcast video (cable television). You can order these services individually or together. In fact, many customers have raved after having participated in special discounts of dual packaging.
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  • ORDERING YOUR COMCAST HIGH-SPEED INTERNET SERVICE
  • Q. Can I order Comcast High-Speed Internet directly through this website?
    A. Yes, please feel free to use our site to review Comcast offers and order Comcast High-Speed Internet services! Standard Comcast installation fees and monthly subscriber obligations associated with High-Speed Internet services will apply.
  • Q. How are orders for Comcast High - Speed Internet placed?
    A. - In order to determine availability of Comcast High-Speed Internet access in your neighborhood, we will first need your address and zip code. Next, answer a few questions about the type of Comcast service you want. Finally, complete your order request via our online ordering system or contact us by telephone to place your order toll free at 877-223-8543. Please feel free to contact us via live chat or by phone with any questions you may have.
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