COMCAST VOICE FREQUENTLY ASKED QUESTIONS

  • HOW DOES COMCAST VOICE WORK?
  • Q. What is Comcast Digital Voice®?
    A. Comcast Digital Voice® offers you a whole new set of options for your home telephone service using the Comcast advanced broadband network. For instance, with Comcast Digital phone service you can select unlimited local and long distance calling plans that let you keep your current telephone number and touch-tone telephone. Plus, you can enjoy all of your favorite features like voice mail, call waiting, caller ID and more.
  • Q. What is VoIP, or Voice over Internet Protocol?
    A. Voice over Internet Protocol is a way to transmit telephone calls over a data network. Most providers of VoIP use the Internet to transmit phone calls, but Comcast uses its advanced broadband network. VoIP technology allows Comcast to provide you with telephone service that is far more advanced than the service you receive with traditional phone lines.
  • Q. What is the difference between Comcast Digital Voice® and traditional phone service?
    A. Digital phone service from Comcast provides a variety of enhanced telephone features with savings that exceed many traditional telephone services. With Comcast, you’ll be able to keep your current telephone number and touch-tone telephone while benefiting from great new features like Enhanced Voice Mail, which lets you manage your messages by phone or online. Digital phone service also lets you enjoy unlimited local and nationwide long distance as well as calls to Canada and Puerto Rico at one low monthly price. Plus, you can save even more when you bundle your TV and Internet service with Comcast phone service and enjoy the convenience of one simple bill for all Comcast services.
  • Q. If I subscribe to Comcast phone service, will I still get services like Call Waiting and Caller ID?
    A. Of course! Comcast lets you enjoy all the features you love, including Enhanced Voice Mail, Call Waiting, Universal Caller ID, Call Waiting with Caller ID, Repeat Dialing, Three-Way Calling, Anonymous Call Rejection, Caller ID Blocking, Call Forwarding, Speed Dial and more.
  • Q. How can I find special offers on Comcast in my area?
    A. Use our Service Locator Form to see current Comcast telephone service promotions available in your area, compare features and prices, select your service then proceed with ordering your service online. You can also speak with a customer service representative to ask questions or order Comcast service via our toll-free number: 877-223-8543.
  • Q. What is SmartZone® from Comcast?
    A. SmartZone® allows Comcast Digital Voice® subscribers to check voice mail and email at the same time, in the same place online. You can even forward voice mail as email or view, save and print your call history anytime you want.
  • Q. What does nationwide long distance mean?
    A. Nationwide long distance from Comcast includes unlimited local and long distance calling to the U.S., Puerto Rico and Canada – at one low price!
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