XFINITY Internet

How does Comcast High-Speed Internet Work?

Comcast High – Speed Internet is a powerful, multi-faceted transmission device. The terms High – Speed and broadband are very close in meaning. Both are superior and much faster than 56K dialup. They have the capacity for carrying multiple video, voice or data channels. Your connection to the Internet will travel over a High – Speed cable modem and through a fiber-optic cable network. Comcast High – Speed Internet will ensure that your computer is always connected. Your High – Speed cable modem will be the conduit that connects the two.

How can I find out if Comcast High – Speed Internet is available in my area?

Use our Service Locator Tool to find out if Comcast High – Speed Internet is available in your area. Just fill in the required fields with your full address and other required information. You can also call a customer service representative at 877-223-8543 Monday through Saturday from 8am to midnight and Sunday 10am to 9pm ET to find out about the latest Comcast High-Speed Internet promotions.

Is Comcast High – Speed Internet access compatible with both PC and Mac, and if so, what are the system requirements?

Yes, Comcast High – Speed Internet is compatible with both PC and Mac.Below are the minimum system requirements for each:

  • PC Based Computers
  • Operating Systems:Windows 2000, XP SP2, Media Center 2005, Vista
  • Processor Speed: 300 MHz or higher
  • Memory: 256 MB
  • Hard Drive Space: 150 MB of available space
  • Input Device: CD-ROM
  • Ethernet: Recommended
  • USB Port: Optional
  • Browser: Internet Explorer 6.0 or higher
  • Firefox 2.0 or higher
  • Mac Based Computers
  • Operating Systems: MAC OS 10.4 or higher
  • Processor Speed: PowerPC G3, G4, G5 for OS 10.x
  • Memory: 256 MB
  • Hard Drive Space: 100 MB of available space
  • Input Device: CD-ROM
  • Ethernet: Recommended
  • USB Port: Optional
  • Browser: Firefox 2.0 or higher Safari 2.0

Is Comcast its own Internet Service Provider (ISP)?

Yes. Comcast is an all-inclusive Internet Service Provider, including unlimited Internet access and email services. There is no need for any other ISP.

Just how fast is Comcast High – Speed Internet?

Speeds will vary according to different criteria: time of day, computer configuration, cached or non-cached web browsing, network components, user number and traffic in the network. Existing cable subscribers will get speeds up to 12 Mbps and 15Mbps with Comcast PowerBoost™.

What are some of the features that set Comcast High – Speed Internet access apart from others?

  • Accelerated speed. Speeds up to 7 X faster than DSL and 100 X faster than dial-up.
  • Norton™ Security Suite with virus protection, firewall, privacy tools, and parental controls.
  • Multiple email accounts. Your package will come with 7 free email accounts!
  • The Fan™ — Comcast’s exclusive click-and-play feature gives you instant access to popular news clips, music videos, movie previews, and more.
  • Comcast Photo Center lets you share photos, make slideshows and order prints.
  • Comcast Video Mail for sending personal video messages.
  • Unlimited access to more than a million songs with Rhapsody Radio PLUS.

Can I access my Comcast Email When I’m Away From Home?

Yes. Comcast Webmail, which is free for all Comcast High – Speed Internet subscribers, lets you access your Comcast email account from any computer connected to the Internet. Comcast Webmail also includes a personal address book for you to store important contact information.

I keep hearing about Comcast PowerBoost&trade. What is it?

PowerBoost™ a network technology developed by Comcast which will help you download and upload large files to the Internet faster than ever before. While you are downloading files like video games or movies, Comcast PowerBoost™ literally “boosts” your download speed, up to 15 mbps.

How will I know I have experienced the Comcast PowerBoost™ speed enhancement?

Large files including photos, games, music and software will download and upload at a much faster rate. The burst of speed from Comcast PowerBoost™ occurs during the first 10 MB of downloaded files, and the first 5 MB of uploaded files. If it seems that your PowerBoost™ isn’t working properly, try resetting your modem by unplugging it for at least a minute.

Does Comcast PowerBoost™ cost extra?

Absolutely not! Comcast PowerBoost™ is available free of charge for all residential Comcast High – Speed Internet subscribers with 6 Mbps and 8 Mbps connections. If you have a subscription with one of these connection speeds, Comcast Powerboost™ is automatically incorporated into your connection. You don’t need to do anything or pay anything extra.

How do I order Comcast Powerboost™?

Comcast Powerboost™ is automatically incorporated into your Comcast Internet connection if you have a subscription with a connection speed of 6 or 8 mbps. You don’t need to do anything or pay anything extra.

Can Comcast Internet help me protect my children online?

Yes! Comcast is dedicated to providing children with the safest online environment possible. Comcast Internet offers parental controls that let you monitor and control where and when your children go online and also filter out inappropriate or offensive online content.

Can Comcast Internet help me protect my PC from worms, viruses and other intruders?

Yes! Comcast Internet service includes Norton™ Security Suite which helps ensure safer, faster surfing, virus protection and firewall protection that shields your hard drive from worms, hackers and other potentially harmful Internet traffic.

Will Comcast Internet protect me from SPAM?

Comcast has more than 10 million high – speed Internet customers, so protecting them from SPAM is of utmost importance. Comcast is an industry leader in SPAM protection and has reduced inbound/outbound SPAM by more than 70% in the last year alone by utilizing the most cutting-edge technology available.

Is it possible to watch TV and surf the Internet at the same time?

Yes. Network was engineered specifically to provide this added convenience. The two signals can share the same cable without any cross-interference during simultaneous usage.

Can I take calls while using Comcast High – Speed Internet?

Yes. Your Comcast High-Speed Internet signal does interfere with phone usage. Surfing the Internet and talking on the phone at the same time is possible whether you have Comcast Digital Voice® or any other phone service.

What is the difference between Comcast High – Speed Internet and DSL?

The difference between Comcast High-Speed Internet and DSL is primarily that High-Speed Internet is a full-spectrum broadband solution while the performance and quality of DSL is reliant upon location and limited technology. DSL travels over voice lines while Comcast High-Speed Internet travels over cable. The closer a DSL subscriber is to its Central Office (CO), the better the quality of the connection. Unfortunately, the further away from the CO a subscriber is, the more degradation there will be. This is not an issue with the Comcast network, which has earned a reliability factor of 99%.

dditionally, Comcast technicians continue upgrading and creating exciting new amenities, such as The Fan and The Assistant. Online storage, personal email and web space are part of the suite. Special offers from the Comcast Photo Center complement the package. Bonus features include a broadband home page and remote access to email. Customer experience is further advanced with fresh Comcast content and support tools. Comcast customers can order service both online and by telephone.

How do the network capacities of DSL and Comcast High – Speed Internet services differ?

Unlike DSL, Comcast High-Speed Internet is not vulnerable to performance degradation, as it is not accessing content on the high-traffic public Internet. Comcast has its own revolutionary network management model designed specifically to avoid those imperfections. Online information centers are connected to regional data centers through Comcast’s enhanced High-Speed network. Data reaches surfers – traveling from regional to local neighborhood hubs. The Comcast network optimizes data through cached websites, which is the key in eliminating performance degradation. With Comcast High-Speed Internet, there is no battling for Local ISP connections and no bandwidth pooling.

Should the computer and television be within close range of each other?

You don’t have to have your computer and television in close proximity. They can be located anywhere in your house.

Can I get Comcast High – Speed Internet without cable TV hooked up?

Yes. You can order Comcast High – Speed Internet even when you do not subscribe to Comcast video (cable television). You can order these services individually or together. In fact, many customers have raved after having participated in special discounts of dual packaging.

Can I order Comcast High-Speed Internet directly through this website?

Yes, please feel free to use our site to review Comcast offers and order Comcast High-Speed Internet services! Standard Comcast installation fees and monthly subscriber obligations associated with High-Speed Internet services will apply.

How are orders for Comcast High – Speed Internet placed?

In order to determine availability of Comcast High-Speed Internet access in your neighborhood, we will first need your address and zip code. Next, answer a few questions about the type of Comcast service you want. Finally, complete your order request via our online ordering system or contact us by telephone to place your order toll free at 877-223-8543. Please feel free to contact us via live chat or by phone with any questions you may have.

Xfinity TV

What exactly is Comcast Digital Cable?

Comcast Digital TV uses compressed signals to bring you superior picture and sound quality without the need for a bulky dish or antenna. It allows you to experience a vast amount of programming and viewing control, which translates into the best television value possible.

How is Digital TV transmitted through my cable lines?

Digital TV works like this: your television picture is sort of like a jigsaw puzzle; the puzzle is broken up into individual puzzle pieces in order to fit through cable lines, and is then reassembled into the original picture when it reaches your home. Breaking the picture up into these smaller pieces allows a vast amount of channels to fit through the cable lines and into your home.

Does every TV in my home need a separate cable box?

Yes. If you want each television in your home to have access to the full line of Digital TV channels, you will need a separate box for each television. Without a separate Digital TV box, additional televisions cannot access ON DEMAND, pay-per-view, the Comcast interactive program guide and other features. However, it is possible to watch a limited amount of channels without a cable box.

Do I need a Digital Television to get digital cable channels?

No. Your Comcast Cable service includes a Digital TV box that allows your television to receive the digital signal. Thanks to Comcast, you can continue to enjoy your current television without the expense of a new digital version.

What’s the difference between Digital TV and satellite service?

Snow, rain, high winds and even dense cloud cover can reduce or even interrupt a satellite broadcast. Digital Cable service is not prone to interruption from these conditions. With Comcast, you will receive all of your local channels and more. Satellite services only provide local channels in a few dozen major cities around the nation. Satellite systems age and customers must pay for the upgrades. With Digital Cable, you will never have to pay for new equipment if older equipment becomes outdated. Plus, you don’t need to install unattractive, bulky dishes outside of your home to receive your TV signal.

Do I have to have a Comcast Digital TV Terminal to receive Premium channels?

Premium services such as HBO, Cinemax, Encore and Showtime have their signals scrambled during transmission. Your Comcast Digital TV Terminal unscrambles these signals so you can view the Premium programming available on those channels.

How will having Comcast Digital TV benefit me?

First and foremost, Comcast gives you more television viewing choices than ever before. Depending on where you live, you can choose from up to 270 unique channels, including up to 45 premium movie channels, and more than 30 entertainment, sports and movie networks like Biography, National Geographic Channel, VH1 Classic Rock, Toon Disney, The Golf Channel, E! Style and many others. Plus, Comcast also gives you access to On Demand programming, featuring thousands of movies, sports and news programs that you can watch, pause, rewind, and fast forward at your convenience. Did we mention that Comcast also provides up to 48 channels of commercial-free CD-quality music, and more than 35 pay-per-view channels with Hollywood’s latest blockbusters starting every half hour? Plus, Comcast Cable’s interactive on-screen program guide lets you search listings, reminds you of shows you don’t want to miss, and can even block channels you don’t want the kids watching.

What is the benefit of having Comcast Digital Music channels on my television?

Comcast Cable’s Digital Music selection lets you pick from 48 commercial-free, CD-quality music stations in every category: rock, country, jazz, oldies, classical and many more. Plus, your Comcast digital receiver can be hooked up to your stereo or stereo television, creating a powerful music experience for every occasion.

What is the Broadcast Digital Transition or DTV?

The broadcast digital TV transition was mandated by the Federal government to transfer all broadcast television signals from analog to digital format on June 12, 2009. If you are a subscriber to Comcast Cable, the Broadcast Digital Transition will not affect you.

How can I tell if I already have a digital TV?

Look for a label that says “Digital Receiver,” “Digital Tuner,” “DTV,” “ATSC,” or “HDTV.” If your TV has any of these labels, it is digital and you will not need a digital-to-analog converter box. You may still need an antenna, though, if you are not connected to an outside source such as Comcast. Remember, the transition will not affect your televisions if they are connected to Comcast cable.

Will I have to buy a High-Definition TV (HDTV) in order to watch digital broadcast television?

No, you will not need a high definition television (HDTV) in order to watch digital broadcast television. High-definition is just one type of digital signal. The standard definition digital signal will still be available for regular digital televisions. If you want to enjoy Comcast HDTV, however, you will need an HDTV cable box and an HD-ready or HD-capable television.

How Can I Order Comcast Digital Cable?

Use our Service Locator Form to see current Digital TV promotions available in your area, compare packages, select your service and proceed with ordering your service online. You can also speak with a customer service representative to ask questions or order Comcast service via our toll-free number: 877-223-8543.

XFINITY Voice

What is Comcast Digital Voice®?

Comcast Digital Voice® offers you a whole new set of options for your home telephone service using the Comcast advanced broadband network. For instance, with Comcast Digital phone service you can select unlimited local and long distance calling plans that let you keep your current telephone number and touch-tone telephone. Plus, you can enjoy all of your favorite features like voice mail, call waiting, caller ID and more.

What is VoIP, or Voice over Internet Protocol?

Voice over Internet Protocol is a way to transmit telephone calls over a data network. Most providers of VoIP use the Internet to transmit phone calls, but Comcast uses its advanced broadband network. VoIP technology allows Comcast to provide you with telephone service that is far more advanced than the service you receive with traditional phone lines.

What is the difference between Comcast Digital Voice® and traditional phone service?

Digital phone service from Comcast provides a variety of enhanced telephone features with savings that exceed many traditional telephone services. With Comcast, you’ll be able to keep your current telephone number and touch-tone telephone while benefiting from great new features like Enhanced Voice Mail, which lets you manage your messages by phone or online. Digital phone service also lets you enjoy unlimited local and nationwide long distance as well as calls to Canada and Puerto Rico at one low monthly price. Plus, you can save even more when you bundle your TV and Internet service with Comcast phone service and enjoy the convenience of one simple bill for all Comcast services.

If I subscribe to Comcast phone service, will I still get services like Call Waiting and Caller ID?

Of course! Comcast lets you enjoy all the features you love, including Enhanced Voice Mail, Call Waiting, Universal Caller ID, Call Waiting with Caller ID, Repeat Dialing, Three-Way Calling, Anonymous Call Rejection, Caller ID Blocking, Call Forwarding, Speed Dial and more.

How can I find special offers on Comcast in my area?

Use our Service Locator Form to see current Comcast telephone service promotions available in your area, compare features and prices, select your service then proceed with ordering your service online. You can also speak with a customer service representative to ask questions or order Comcast service via our toll-free number: 866-750-6578.

What is SmartZone® from Comcast?

SmartZone® allows Comcast Digital Voice® subscribers to check voice mail and email at the same time, in the same place online. You can even forward voice mail as email or view, save and print your call history anytime you want.

What does nationwide long distance mean?

Nationwide long distance from Comcast includes unlimited local and long distance calling to the U.S., Puerto Rico and Canada – at one low price!